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THE TERMS AND CONDITIONS BELOW APPLY TO ALL BOOKINGS MADE ON OUR WEBSITE.
KINDLY TAKE A MOMENT TO READ THROUGH BEFORE YOU MAKE A BOOKING.
A 100% refund is available for bookings cancelled 48 hours before proposed arrival date. No refund is available for bookings cancelled by passenger/customer on or after the arrival of the vehicle at the airport or collection address.
Date change or amendment to an itinerary can only be done 24 hours prior to arrival time. Vouchers not used become void after the proposed travel date and cannot be amended.
Please note that the price displayed on our website is based on the journey specified by the passenger/customer at the time of booking. The price shall be based on the chosen route between the collection address and the destination.
Zanzibar Transfer shall be held liable for any loss that may occur during the delivery of services such as personal injuries, illness or death unless caused by our negligence.
Baggage allowance: every passenger has an entitlement of 1x 25 kg suitcase and 1x 7kg hand luggage such as small bags or handbags. Your luggage must be labelled with your name and destination address. Zanzibar Transfer shall not be held responsible for any lost luggage.
We recommend that passengers contract a comprehensive travel insurance to cover all their needs. A comprehensive travel insurance will cover you for any eventuality that may occur.
Passengers/customers are required to comply with the customs rules and regulations to avoid any delay at the point of arrival.